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Unique Timeless Brass pieces that bridge the gap between traditional & modern aesthetics.
SUSTAINABLY HANDCRAFTED | ARTISAN CRAFTED | ARTISAN MADE| ETHICAL JEWELLERY |LEADING JEWELLERY MANUFACTURER
Return Policy
At Vezoora Jewellery, we understand that sometimes a purchase may not meet your expectations. That's why we have a hassle-free return policy in place to ensure your satisfaction.
If for any reason you are not completely satisfied with your purchase, you may return it within 7 days of receiving the item. Please note that the item must be in its original condition, unworn, and with all tags and packaging intact.
To initiate a return, please contact our customer service team at [customer service email] or [customer service phone number]. They will guide you through the return process and provide you with a return authorization number.
Once you have received your return authorization number, please securely package the item and include the original invoice or order confirmation. We recommend using a trackable shipping method to ensure the safe return of the item.
Upon receiving the returned item, our quality control team will inspect it to ensure it meets our return policy criteria. If the item is deemed eligible for a refund, we will process the refund within [number of days] to the original payment method used for the purchase.
Please note that shipping charges are non-refundable, and the customer is responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part.
If you received a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on the availability of the item.
For hygienic reasons, we cannot accept returns on earrings or any other pierced jewelry unless they are faulty.
For international returns, please note that any customs duties, taxes, or fees incurred during the return process are the responsibility of the customer.
If you have any further questions or need assistance with your return, please don't hesitate to contact our customer service team. We are here to help!
